Our Health Guarantee to You*
Health Check Policy:
Before your puppy is sent home to you, he or she has undergone an extensive veterinary health check and we have followed our vaccination and deworming protocols in an effort to ensure your puppy arrives healthy and happy.
Year 1 Health Guarantee:
If, within one year of purchase, your puppy is found to have a congenital or hereditary condition which adversely affects your puppy’s health, we will provide you with a replacement puppy of equivalent value.
Years 2-10 Health Guarantee :
If, after the first year, but before the tenth anniversary of your purchase, your puppy is found to have a congenital or hereditary condition which adversely affects your puppy’s health, we will offer you a credit of 50% of your purchase price towards the purchase of another puppy from us.
YOU MUST FULFILL THESE OBLIGATIONS, AS EXPLAINED HEREIN, OR THIS HEALTH GUARANTEE WILL TERMINATE AND BECOME NULL AND VOID*
You must have your puppy examined by a licensed veterinarian within five (5) business days of receipt of the puppy and, to ensure the health of your dog, you must visit the veterinarian on a regular basis ensuring your dog receives proper health checkups and timely inoculations.
Your puppy comes with up to date vaccinations. You therefore should not vaccinate the puppy within the first ten (10) days of receiving the puppy to avoid over vaccination.
If your dog’s breed is prone to hip dysplasia, do not over-feed or over-exercise your dog and, regardless of breed, do not over-exercise your dog during his or her growth period.
These dogs are intended to be companion dogs
Terms and Conditions of Health Guarantee
Year 1: If within one (1) year from the date of purchase from us, a dog is found and certified by two (2) duly licensed doctors of veterinary medicine (DVMs) of Purchaser’s choosing to have a congenital or hereditary condition which adversely affects the health of the dog, and if we are notified within five (5) business days of the first veterinarian’s determination, we will provide a replacement puppy of equivalent value. All laboratory verification must be done by a licensed DVM.
Years 2-10: If, between the first (1st) and tenth (10th) anniversary of the date of purchase from us, a dog is found and certified by two (2) duly licensed DVMs of Purchaser’s choosing to have a congenital or hereditary condition which adversely affects the health of the dog, and if we are notified within five (5) business days of the first veterinarian’s determination, the we shall issue a credit in the amount of fifty percent (50%) of the purchase price of the dog towards the purchase of a replacement puppy
Purchaser is aware that owning a puppy means frequent visits to a licensed DVM and understands that he/she will be responsible for all costs associated with all veterinarian visits, such as but not limited to any veterinarian costs associated with spaying or neutering, including undescended testes. Failure of the Purchaser to provide puppy with timely inoculations or regular veterinary care will void this Health Guarantee. Purchasers should follow a recommended nutritional program, including feeding only premium dog foods and vitamin supplements. No replacement or credit will be given if breeds that are known to be prone to hip dysplasia are overweight or over exercised. All dogs should not be over exercised during their growth period. Temperament issues are not covered under this Health Guarantee as they can be caused by a number of factors outside control of Roya Dream Puppies including, without limitation, lack of training, discipline or proper dog socialization. The owner is responsible for all transportation costs to and from Roay Dream Puppies.
In addition to all the conditions set forth in this agreement, the following additional conditions shall apply and must be met or this Health Guarantee shall terminate and become null and void:
The Purchaser must have the puppy examined by a licensed DVM within five (5) business days of receipt of the puppy, for the puppy’s New Puppy Examination (NPE). A copy of the examination (medical record) for the NPE must be sent to Roya Dream Puppies by e-mail (email@example.com) within five (5) days of receipt of the puppy. The Purchaser shall not vaccinate the puppy within the first ten (10) days of receiving the puppy. Failure of the Purchaser to comply with the provisions of this sub-part (i) shall void this Health Guarantee.
In case of severe knee, elbow or hip dysplasia, the radiograph should be permanently identified in the film emulsion with: registered name and/or number, name of the veterinarian or hospital making the film, date of radiograph taken. Furthermore, the radiograph and report must meet the standard submission requirements of the Orthopedic Foundation for Animals.
If the Purchaser declines any replacement puppy, then Roya Dream Puppies shall be under no further obligation and it shall be deemed that the Purchaser has released Roya Dream Puppies